PAYMENT TERMS
Lumond offers you a variety of payment options. After you have added your desired product to the shopping cart, you can click on the “proceed to checkout” button or the “express checkout with PayPal” button. On the next page, you can choose between the following payment methods:
1. Payment with Klarna
- Get the goods first, then pay.
- Easier: No credit cards or passwords.
- Safer: Pay only for goods you have received.
- Certified by TÜV and compliant with Trusted Shops.
- Millions of satisfied customers.
With Klarna, shopping is faster as you only need to enter minimal data and bypass a lengthy registration process. You receive the goods before payment. If you are satisfied with your received order, you settle the invoice via Klarna.
Payment by cash on delivery (Klarna)
If you choose to pay via Klarna, you only need to pay after receiving the goods. Helpful information regarding Klarna:
- If you are unsatisfied with your product, please contact us immediately. Do not return the order without contacting us first.
- If the goods are not delivered within the prescribed time, contact us or Klarna immediately so we can extend your payment deadline.
- If we have sent you a revised invoice by email, please ignore the paper invoice you received with the package. This may no longer be current.
- Feel free to contact Klarna directly as well. Please note that Klarna does not forward correspondence to us.
Klarna Customer Service Phone: +49 (0) 911 477 577 10
Klarna Customer Service Online: https://www.klarna.com/de/kundendienst
2. Processing time:
- Payment by bank transfer: 3-4 business days
- Payment by instant transfer: 1-2 business days
If you have not received a confirmation email after this period, please send us a copy/screenshot of your payment receipt.
3. PayPal:
When you click the “pay with PayPal” button, you will be automatically redirected to the PayPal payment page. You do not need a PayPal account to use PayPal.
Our payment systems are 2048-bit encrypted, guaranteeing the absolute security of your purchase.
lumond.co does not process or store your credit card data and does not share it with third parties.
Changes to payment terms:
lumond.co reserves the right to change these payment terms at any time. Customers will be informed of such changes on our website. If you have any questions or comments about the payment terms, please contact us at any time.
Additional legal notices:
- Right of withdrawal: Please note that customers have a right of withdrawal according to § 355 BGB. You can find the exact conditions in our cancellation policy.
- Conclusion of contract: The contract is concluded as soon as we accept your order through a confirmation email.
- Storage of contract text: The contract text is stored by us after the conclusion of the contract and can be made available to you upon request.