Shipping & Returns
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, has taken possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax or email). You may use the attached model withdrawal form, but it is not mandatory.
Contact for returns:
Lumond UG
Fontanestraße 46
47877 Willich
Email: [email protected]
Returns and Refunds:
How long do I have to return my order?
Once you have received your order, you have 28 days to return it. Please contact us, and we will be happy to help you resolve the issue with your purchase.
When will I receive my refund?
Refunds can take 3 to 5 business days to appear on your statement, although it is usually faster. We always refund the amount to the card you used to pay.
I am dissatisfied with my purchase
We are sorry that you are not satisfied with your purchase. Please contact us, and we will be happy to help you resolve the issue with your purchase.
I have received something damaged or incorrect
We are very sorry that the item did not arrive as we would have expected. Please contact us, and we will be happy to help you find the correct item.
Cost of return
In the case of withdrawal, you bear the direct costs of returning the goods. If the goods were damaged or delivered incorrectly, we will cover the return costs.
Model withdrawal form
(If you want to withdraw from the contract, please fill out this form and send it back.)
To:
Lumond UG
Fontanestraße 46
47877 Willich
Email: [email protected]
I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ():
- Ordered on ()/received on ()
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only for notification on paper)
- Date
(*) Delete as appropriate.